Contact Us

Last updated: December 14, 2025

We'd Love to Hear From You

Have questions, feedback, or need assistance? We're here to help! Choose the best way to reach us below.

Contact Options

General Inquiries

For general questions about HideFace:

  • Email: [email protected]
  • Response time: 1-2 business days

Customer Support

Need help with your account, subscription, or technical issues?

  • Email: [email protected]
  • Response time: Within 24-48 hours on business days

When contacting support, please include:

  • Your account email (if applicable)
  • A clear description of your issue
  • Screenshots if relevant
  • Your browser and device information for technical issues

Billing & Payments

For questions about subscriptions, payments, or refunds:

  • Email: [email protected]
  • Subject line: Please include "Billing" in your subject

Privacy Concerns

For privacy-related inquiries or data requests:

  • Email: [email protected]
  • Response time: Within 5 business days

Legal Matters

For legal inquiries:

  • Email: [email protected]

Feedback & Suggestions

We're always looking to improve! If you have:

  • Feature requests: Tell us what you'd like to see in HideFace
  • Bug reports: Help us fix issues by reporting them
  • General feedback: Share your experience with us

Send your thoughts to: [email protected]

Business Inquiries

Partnerships

Interested in partnering with HideFace?

  • Email: [email protected]

Press & Media

For press inquiries, interviews, or media requests:

  • Email: [email protected]

API Access

Interested in integrating HideFace into your application?

  • Email: [email protected]

Frequently Asked Questions

Before reaching out, you might find your answer in our FAQ section, which covers:

  • How to use HideFace
  • Account and subscription questions
  • Privacy and security information
  • Technical troubleshooting

Response Times

We strive to respond to all inquiries as quickly as possible:

| Type | Expected Response Time | |------|----------------------| | General inquiries | 1-2 business days | | Customer support | 24-48 hours | | Billing questions | 24-48 hours | | Privacy requests | 5 business days | | Partnership inquiries | 3-5 business days |

Office Hours

Our support team is available:

  • Monday - Friday: 9:00 AM - 6:00 PM (UTC)
  • Saturday - Sunday: Limited support

Please note that response times may be longer during weekends and holidays.

Stay Connected

Follow us for updates, tips, and news:

  • Twitter/X: @hideface_app
  • Email Newsletter: Subscribe on our homepage for product updates

Thank you for using HideFace. We appreciate your trust in our service and look forward to hearing from you!